Refund Policy

1. General Principle

1.1. As our Services constitute digital content supplied immediately upon purchase, the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 is waived upon completion of the purchase, as you expressly request immediate performance and acknowledge that delivery begins at the time of purchase.

2. Report Refunds

2.1. Once a Report has been generated, it is non-refundable. This is due to the nature of digital information services and the costs incurred for third-party data retrieval.

2.2. If a Report cannot be generated due to a technical error on our side or our third-party data providers, please contact us at contact@vinnly.net so we may investigate and, if applicable, issue a refund or provide a replacement report.

3. Credit Pack Refunds

3.1. Where credit packs are purchased:

• (a) Unused Credits: You may request a refund for unused credits within 14 days of purchase.
• (b) Used Credits: Any credits already used to generate Reports are non-refundable.

4. Dispute Process

4.1. If you believe you are entitled to a refund, please contact us within 14 days of the transaction at contact@vinnly.net with the following details:

• (a) Transaction Reference (provided in your purchase confirmation email);
• (b) The date and time of the purchase;
• (c) Reason for the refund request.

5. Discretionary Refunds

5.1. Any refund granted outside of the terms stated above is at the sole discretion of Vinnly and will be processed back to the original payment method used during the transaction.

6. Governing Law

6.1. This Refund Policy is governed by the laws of England and Wales. For full terms, please see our Terms & Conditions of Service.